Privacy Policy
1. Who We Are
This Privacy Policy explains how HiveForge Systems LLC ("HiveForge," "we," "us," or "our") handles information connected with hiveforgesystems.app, customer inquiries, purchases, and product support.
Mailing address: PO Box 10, South Park, PA 15129
Email: RogerDeLosh@HiveForgeSystems.onmicrosoft.com
2. Information We May Receive
- Contact information you send to us, such as your name, email address, company name, and the contents of your message.
- Order and transaction information associated with a purchase, such as the product purchased, payment status, billing contact details, and transaction identifiers.
- Technical information that may be logged automatically by our website host or service providers, such as IP address, browser type, device information, referring page, and access time.
- Support information you choose to provide when requesting help.
3. Payment Processing
Payments are processed by Stripe. HiveForge does not directly receive or store full payment-card numbers. Stripe handles payment information under its own terms and privacy practices.
4. Your Hive Files and AI Data
HiveForge packages are designed so that customers retain control of their own folders, files, memory maps, and AI connections. We do not automatically access, upload, or store the files you place inside your Hive. Do not email sensitive files unless support specifically requires them and you have decided it is appropriate to share them.
5. How We Use Information
- To process and document purchases.
- To deliver products, setup instructions, and customer support.
- To respond to inquiries and communicate about an order.
- To operate, secure, troubleshoot, and improve the website and products.
- To comply with legal obligations and prevent fraud or misuse.
6. When Information May Be Shared
We may share limited information with service providers that help us operate the business, such as payment processors, website hosting providers, email providers, and professional advisers. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transfer. We do not sell personal information for money.
7. Cookies and Third-Party Services
The website itself may use minimal technical storage, while hosting, font, security, analytics, or payment services may use cookies or similar technologies. Stripe-hosted checkout may use its own cookies and fraud-prevention tools. Your browser may allow you to limit cookies, although doing so can affect website or checkout functions.
8. Retention and Security
We retain information only as reasonably necessary for orders, support, business records, legal compliance, dispute resolution, and security. No method of storage or transmission is completely secure, but we use reasonable administrative and technical measures appropriate to the information we handle.
9. Your Choices and Requests
You may contact us to request access to, correction of, or deletion of personal information we control. We may need to verify your request and may retain information where required for transaction records, legal compliance, fraud prevention, or other legitimate purposes.
10. Children
HiveForge products and this website are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
11. Changes to This Policy
We may update this Privacy Policy as our services or legal obligations change. The effective date above identifies the current version.
12. Contact
Questions or privacy requests may be sent to RogerDeLosh@HiveForgeSystems.onmicrosoft.com or mailed to HiveForge Systems LLC, PO Box 10, South Park, PA 15129.